Privacy Policy

BIG BALE COMPANY (NORTH) LIMITED PRIVACY POLICY

Big Bale Company (North) Limited is committed to protecting your personal information and complying with all applicable legislation in relation to data protection. This policy describes how we collect, use and disclose your personal information. This policy applies to any personal information about you that you provide to Big Bale Company (North) Limited or which is provided to Big Bale Company (North) Limited by third parties. The data controller in respect of personal information processed under this policy is Big Bale Company (North) Limited (a company incorporated in England with company number 01799890 whose registered office is at Heck Hall Farm, Great Heck, Goole, East Yorkshire DN14 0BB). We have a Data Protection Officer, Darren Johnson, who you can contact on 01405 862240 or via email [email protected] should you have any comments or queries in relation to this policy or Big Bale Company (North) Limited.

Why do we collect personal information about you?

Big Bale Company (North) Limited collects personal information about you to provide you with our products and services and to improve and develop these for the future.

What Personal Information do we collect?

Big Bale Company (North) Limited may collect the following types of personal information from you:

Name
Date of Birth
Address and address history
Nationality
Contact details such as email address and telephone numbers
Financial information and credit history
Identifiers assigned to your computer or other internet connected device including your Internet Protocol (IP) address
Vehicle and/or machine registration and identification numbers
Telematics information about the location of your vehicle and/or machine

How do we receive personal information about you?

Big Bale Company (North) Limited receives personal information about you:

When you contact us directly, visit our website (www.bigbalenorth.com) or use our social media channels, whether to apply for one of our products or services or to make an enquiry or other request.

How do we use Personal Information about you?

Big Bale Company (North) Limited and its group may use your personal information for the following purposes:

To verify your identity and to identify you when you contact us.
As a precursor to entering or fulfilling a contractual obligation.
To make decisions on credit, insurance, and other facilities, about you, your financial associate(s), members of your household or your business.
To help to prevent fraud and money laundering.
To help administer, and contact you about improved administration of, any accounts, services, and products we have provided before, or provide now or in the future.
Recover debts that you owe and trace your whereabouts.
To carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical information using data provided by you.
To carry out statistical analysis to help with decisions about account management.
To contact you for marketing purposes relating to products and services that we think will be of potential interest to you.
Ensure any offers of legitimate interest provided to you are appropriate to your circumstances.

Any personal data provided to third parties for the purpose of financing will be processed in accordance with their Privacy Policy. Please refer to the Privacy Policy of the financial organisation for details on how your personal data is processed.

Who do we provide this personal information to?

Big Bale Company (North) Limited will provide your personal information to:

Fraud prevention agencies, trade bodies and credit reference agencies.
Marketing providers.
Third party debt collection agencies, insolvency practitioners and legal advisors.
Our service providers who perform services on our behalf, such as banking services and data management firms.
Any other applicable party

What will Big Bale Company (North) Limited do when you apply for our products or services?

Fraud Prevention & Money Laundering

Before we provide products or services to you Big Bale Company (North) Limited may undertake checks for the purposes of preventing fraud and money laundering and to verify your identity.

We, and fraud prevention agencies, may also enable law enforcement agencies to access and use your personal data to detect, investigate and prevent crime.

Fraud prevention agencies can hold your personal data for different periods of time, and if you are considered to pose a fraud or money laundering risk, your data can be held for up to six years.

Where we store your information

All personal information we have about you is stored on secure servers operated by Big Bale Company (North) Limited or its third-party service providers.

How long will we keep personal information about you?

Big Bale Company (North) Limited will keep a copy of your personal information for as long as we have a contractual relationship with you, or from the point of a machine or product purchase, and for a period of 10 years thereafter. For personal information which is not linked to a machine purchase we will keep this for a period of 10 years from the date of the record. All quotes will be kept for 12 months from the point of quote.

We may keep your data for longer periods if we cannot delete it for legal, regulatory or technical reasons. Maintaining your personal information for these periods allows us to keep accurate records for our legal obligations and to handle any future complaints.

Data Transfers

Big Bale Company (North) Limited does not transfer your data outside the European Economic Area (EEA). Whenever fraud prevention agencies transfer your personal data outside of the EEA, they impose contractual obligations on the recipients of that information to protect it to the standard required in the EEA.

Cookies

For detailed information on the cookies we use and the purposes for which we use them see the Big Bale Company (North) Limited Cookie Policy on our website [DM to confirm if relevant].

Your Rights

You have the following rights in connection with your personal information processed by Big Bale Company (North) Limited:

Access – you can request access to your personal information and further details about how your personal information is handled by Big Bale Company (North) Limited
Object – you have the right to object to our processing of your personal information for direct marketing purposes.
Rectification – you can request rectification of any incorrect personal data held about you.
Erasure – you can request erasure of any personal data where the processing is based on explicit consent.

You have a right at any time to opt-out or withdraw consent of receiving marketing from us and/or to amend the delivery method we use. You can also opt-out from us passing your information to the other businesses listed above for direct marketing purposes. To manage your rights and delivery preferences please write to us at:

Post: Big Bale Company (North) Limited, Heck Hall Farm, Great Heck, Goole, East Yorkshire DN14 0BB. Email: [email protected]

You can also exercise any of these rights at any time by contacting us contacting our Data Protection Officer using the contact details provided above.

If you are concerned or have questions about how Big Bale Company (North) Limited handles your personal data, please contact us and we will do our best to assist you. Please note that you have the right to lodge a complaint with the UK Information Commissioner’s Office (or any other appropriate supervisory authority), which may be accessed through the following link https://ico.org.uk/concerns/

Changes to our privacy policy

Big Bale Company (North) Limited reserve the right to revise this privacy policy or any part of it from time to time. Please check back frequently to see any updates or changes to our privacy policy.